What to do if I have an error in booking a flight using the Go Rewards app?

  • Updated

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Keep going places by using Go Rewards points and fly for free with Cebu Pacific!

 

In case you have issues when booking a flight using the Go Rewards App, You may do the following fixes:

  1. Restart your Go Rewards App

  2. Reinstall your Go Rewards App

  3. Update your Go Rewards App to the latest version

  4. Log-out and re-login your Go Rewards account

If the issue persists, do not hesitate to contact Go Rewards Customer Care and include the following information:

  • Model of the Device Used (Example: Samsung A311)
  • Type of OS (Android/IOS)
  • Error Message encountered.
  • Screenshot of the Error
  • Date and Time of transaction
Related Articles:
How to book a flight using my points?
How to contact Cebu Pacific?
Basic Troubleshooting for Mobile App Issues