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Troubleshooting

Encountered an error? No problem! We have helpful articles ready for you!

Website Errors

  • Basic Troubleshooting for Website Issues

Mobile App Errors

  • What to do if I do not receive any OTP?
  • Why can't I send points in my Go Rewards App?
  • Can I access my Go Rewards QR Code without an internet connection?
  • What to do if I cannot log-in to my account and encounter some error messages?
  • What Should I Do If I Encounter an Error While Booking a Flight on the Go Rewards App?
  • What to do if I can't link my Go Rewards Card or Robinsons Rewards card to the mobile app?
See all 7 articles

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