Trouble Booking Your Flight? Don’t Worry—We’ve Got Quick Fixes for Those Error Messages!
In case you are encountering these error messages when booking a flight using the Go Rewards App, You may do the following fixes:
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Verify your email address
- Make sure your email address is verified in the Go Rewards app.
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Match Your Email Addresses.
- Check that the email address registered in your Go Rewards account matches the one in your MyCebuPacific account.
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Reset your MyCebuPacific Account.
- A quick password reset might do the trick! Head to your MyCebuPacific account and reset your password.
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Refresh and Retry.
- Close and refresh your Go Rewards app, then try booking your flight again.
If you’ve tried all the steps above and are still having trouble, do not hesitate to contact Go Rewards Customer Care and include the following details to help us resolve your concern faster:
- Error Message encountered/Screenshot of the Error
- Date and Time of transaction
Related Articles:
How to book a flight using my points?
How to contact Cebu Pacific?
How to verify my email address?