You can have only one Go Rewards account.
In case you have multiple Robinsons Rewards or Go Rewards cards, you may merge them in the Go Rewards app so you can enjoy and manage all your points under one account. Go Rewards reserves the right to consolidate or merge multiple accounts without prior notice.
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The card merging feature is only available in the Go Rewards mobile app and will apply to the existing mobile app user. |
If you want to merge another Go Rewards, Robinsons Rewards, or other Co-brand Cards, here are the steps:
1. Tap the "Account" Tab in the navigation bar.
2. Tap "My Cards".
2. Tap the "Merge a New Card" button.
3. Input the 16-digit card number and click "Confirm". Make sure to check the Terms and Conditions & Privacy Policy check box.
4. Input the OTP sent to your registered mobile number for verification.
5. Once successful, your newly merged card will be displayed in "My Cards".
Important Note to Remember:
1. By merging your Loyalty card/account, you will deactivate the older account with the latest or higher-tiered one being the active account. The active account will be displayed in the Card Image.
Example: Classic card (811002)- Closed, Black Card (822000) - Active
Physical Classic Card (811004) - Closed, App Classic Card (811005) - Active
2. By merging your physical card with the Go Rewards app, you will deactivate the physical card and keep the account in the app. In this instance, please ask for assistance through the Go Rewards Customer Care team to merge your cards in the system, to avoid the physical card account from being in a Closed status.
Example: Physical Classic Card (811004) - Closed, App Classic Card (811005) - Active
3. By merging your Co-brand Cards (these are payment cards that allow you to earn Go Rewards points. To know more you may visit this link) to your Go Rewards app, your points will be consolidated in your app account and both the Cobrand and app account will remain in Active status
Example: Linked Classic card (811002)- Active, Go Rewards Credit Card (822003) - Active
Linked Classic card (811002)- Active, Go Rewards Debit Card (833003) - Active
4. Error in merging may result if the First Name, Last Name or Date of Birth registered in your physical card is not matched with the registered details in the app.
Example: Physical Go Rewards Classic Card:
First Name: Juan
Last Name: Bautitsa
Date of Birth: January 1. 1990
Go Rewards App Account:
First Name: Juan
Last Name: Bautista
Date of Birth: January 1, 1990
Status of Merging: ERROR
If you encounter errors in card merging, kindly send us a support ticket here so that we can update your account details and you can proceed to the merging of your cards.
Related Articles:
Understanding Card Linking and Card Merging
Where can I find my Go Rewards membership number?
How Do I Link My Go Rewards Virtual Number or Card to the Mobile App