In case of loss, theft, or unauthorized use of the membership card, membership account, or virtual account number, Go Rewards members are responsible for informing Go Rewards Customer Care of such immediately. Members shall be liable for any and all use of the membership card, membership account, and/or virtual account number until Go Rewards is notified of the loss, theft, or unauthorized use.
To report, please immediately reach out to the Go Rewards Customer Care team by following the instructions in this link. Once the request has been sent, please anticipate a reply in your registered email for the next steps you should do.
Related Articles:
How to Submit a Ticket Request
How to contact Go Rewards Customer Care
Someone accessed my account without my permission, what should I do?