You can now earn Go Rewards Points when availing of your Maxicare services. To learn more about this, kindly feel free to navigate the Frequently Asked Questions below:
4. Can I earn Go Rewards points when availing Maxicare's services?
5. How do I link my Maxicare account to my Go Rewards App?
6. How to Merge my Maxicare Card to my Go Rewards App?
8. How can I earn Go Rewards points?
10. What should I do if I decided to unmerge or unlink my Maxicare Card number to my Go Rewards App?
11. Whom should I contact for any concerns?
1. What is Maxicare Rewards?
Maxicare Rewards is the loyalty program of Maxicare Healthcare Corporation in partnership with Go Rewards.
2. How will I earn points?
Go Rewards points will be automatically awarded for every transaction in qualified Maxicare channels and services – just make sure that you have linked your Maxicare Rewards Code in your Go Rewards profile for this to happen.
3. Who can participate?
All active Maxicare members except for prepaid members (PRIMA, EReady and EReady Advance) are eligible to earn points as long as the Maxicare card is linked or merged to the Go Rewards app.
4. Can I earn Go Rewards points when availing Maxicare's services?
You will earn Go Rewards points when you avail of Maxicare services like completing a transaction at the Maxicare Primary Care Clinics, completing a transaction using the Maxicare Telemedicine 24/7 Teleconsult Voice call, or completing a transaction at the Maxicare Corporate Clinics.
| Channel/Service | Description | Points Earned |
| Go Rewards Sign up | Points earned by linking/merging the Maxicare card to the Go Rewards app | 20 pts. |
| Register Me Sign-up | Points earned upon completion of registering the Maxicare membership to Single Sign On (SSO) account through MaxicareRegisterMe https://membergateway.maxicare.com.ph/MGLogin.aspx | 100 pts |
| Primary Care Clinics | Points earned per visit by Maxicare members who availed of PCC services | 10 pts. |
| Teleconsult | Points earned per completed Teleconsult service | 5 pts |
| Corporate Clinics | Points earned per completed consultation with Maxicare Physician | 5 pts |
| Best Life Wellness Enrollment | Points earned upon graduation from the program (1 year from enrollment). Member must be in active status upon graduation | 50 pts. |
| Homecare | Points earned per completed Homecare availment | 30 pts. |
5. How do I link my Maxicare account to my Go Rewards App?
Card linking is the process of linking an existing Go Rewards card/account to create a Go Rewards app account. With the new and improved Go Rewards App, you can now link your Maxicare Card to your Go Rewards app!
To link your Maxicare Card to Go Rewards app, please follow these steps:
a. Download the Go Rewards app on your mobile phone.
b. Open the Go Rewards App and select Link your Go Rewards / Robinsons / Maxicare Card
c. Enter your Maxicare card number or scan barcode (if available) and your date of birth
d. Click "Allow" for consent to share data with Maxicare
e. Enter your Last name and Date of Birth for account validation and click Validate
f. Update the required personal information and click Continue
g. Enter the 6-digit verification code received via your registered mobile number
h. Enter and confirm your password. Click Save Password when done.
i. The Go Rewards home page will be displayed after a successful card linking. You can now start using your Go Rewards app to access the latest features, offers, and benefits!
6. How to Merge my Maxicare Card to my Go Rewards App?
Do you have an existing Go Rewards app and want to merge your Maxicare Card? Don't worry! With the new and improved Go Rewards app, you can now merge your Maxicare Card with your Go Rewards App!
To merge your Maxicare Card to Go Rewards app, please follow these steps:
a. Select Merge Card in your Go Rewards Home page
b. Click Merge Card
c. Enter your Maxicare card number, agree to Terms and Conditions and Privacy Policy then click Confirm
d. Click "Allow" for consent to share data with Maxicare
e. Enter the 6-digit verification code received via your registered mobile number
f. Once done, a Success page will be displayed
g. Your existing Go Rewards Account number in the Go Rewards app will be retained and your Maxicare card number will be displayed in Merge Card page
Members are allowed to merge up to five (5) Maxicare numbers to their Go Rewards app account provided that these Maxicare numbers belong to the same person (i.e., same name and birthdate registered in Maxicare and Go Rewards).
7. What should I do if I encountered an error upon linking or merging my Maxicare card to the Go Rewards app?
Below are some error messages you may encounter and troubleshooting you need to do to resolve that concern.
Card Linking and Merging Error Messages
|
Error Message |
Reason of Error Message |
Troubleshoot |
|
We were unable to find an existing Maxicare account with your card numbers |
The Maxicare card number entered is invalid |
Check the entered Maxicare Card number and try again with the correct details. If the error persists, please reach out to Go Rewards Customer Care. |
|
Your Maxicare card number is already linked to a Go Rewards App account. Merge a new Maxicare card or learn more with our Help Center. |
Member has already linked the Card. Only one Go Rewards App is allowed for linking a unique Maxicare Card Number |
Check the entered Maxicare Card number and try again with the correct details. If the error persists, please reach out to Go Rewards Customer Care. |
|
We were unable to find an existing Maxicare account with your last name |
The system was not able to find an existing Maxicare account with the entered last name |
Check the entered Maxicare Card number and try again with the correct details. If the error persists, please reach out to Go Rewards Customer Care. |
|
We were unable to find an existing Maxicare account with your birthday |
The system was not able to find an existing Maxicare account with the entered birthdate |
Check the entered Maxicare Card number and try again with the correct details. If the error persists, please reach out to Go Rewards Customer Care. |
|
We were unable to find an existing Maxicare account with your exact details |
The system was not able to find an existing Maxicare account with the entered last name and birthdate |
Check the entered Maxicare Card number and try again with the correct details. If the error persists, please reach out to Go Rewards Customer Care. |
8. How can I earn Go Rewards points?
AVAIL OF THE SELECTED MAXICARE SERVICES AND CHANNELS (For all members except for Maxicare prepaid card members)
a. Download the Go Rewards app and create an account
b. Get your Maxicare Rewards code from our website and add it to your Go Rewards profile
c. Sit back, relax and wait for your points to be credited to your account after your completed transaction
9. What should I do if my points are not reflected after making valid earning transactions at Maxicare?
For any valid uncredited points-related concerns, please feel free to reach out to our Go Rewards Customer Care team by submitting a ticket by clicking this link.
10. What should I do if I decided to unmerge or unlink my Maxicare Card number to my Go Rewards App?
If you wish to unmerge or unlink your Maxicare Care number to your Go Rewards App, please feel free to reach out to our Go Rewards Customer Care team by submitting a ticket by clicking this link.
11. Whom should I contact for any concerns?
For any Maxicare product or service inquiries or concerns, please feel free to reach out to Maxicare's Customer Care team via email at customercare@maxicare.com.ph or call the 24/7 Customer Hotline +632 8582 1900 (PLDT) or+632 7798 7777 (GLOBE).
For any points-related and use of Go Rewards app concerns, please feel free to reach out to our Go Rewards Customer Care team by submitting a ticket by clicking this link.
Related Articles:
Can I earn Go Rewards Points when using Maxicare?
How can I join Go Rewards?
How can I contact the Go Rewards Customer Care Team?