FAQs on the updates to the Go Rewards Terms and Conditions dated December 20, 2023

  • Updated

The following is the list of FAQs regarding the updates to the Go Rewards Terms and Conditions dated December 20, 2023:

 

1. What was updated in the Go Rewards Terms and Conditions as of December 20, 2023?

In our efforts to provide better lifestyle loyalty rewards experience through curated deals and perks, we’ve updated our Terms and Conditions, effective December 20, 2023.

To help you understand what’s changing, here’s an overview of the key updates: 

    • Go Rewards Membership Tiers

Go Rewards has two membership tiers: Classic Card and Black Card. Under the Classic Card Tier, members aged 60 years old and above may avail of the Lifeprime Card also known as the Go Rewards LifePrime Card, subject to the Terms and Conditions.

    • Black Card Upgrade Process

Easy Black Card upgrade via Go Rewards app or participating physical stores.

 

    • New Points Forfeiture Policy

Members must engage in at least one activity to earn and redeem points within a one-year period. Failure to do so will result in the forfeiture of accumulated points in their accounts.

 

    • Account Closure Policy

It was stated in the earlier version of Terms & Conditions that members must engage in at least one (1) required activity within a period of three consecutive (3) years. Failure to do so would result to account closure, and unused Go Rewards points will be forfeited.

 

In this update, we've narrowed down the required activities to earning or redeeming Go Rewards points and gave clarity that the account closure will take place at the end of the month coinciding with the third year anniversary of the member's first day of inactivity.


To prevent any unintended loss of points or account closure, we highly encourage you to make any transaction in at least one of our partners (List of earn partners), whether it's earning or redeeming Go Rewards points, within the specified timeframes mentioned above.

 

We encourage you to review the updated Terms and Conditions on the Go Rewards website.

 

Your understanding and continued participation in the program are greatly appreciated. Thank you for being a valued member of Go Rewards.

 

2. Why are the Points Forfeiture Policy and Account Closure Policy in place?

With these policies in place, Go Rewards aims to:

    • Encourage more active member engagement so that Go Rewards will be able to provide better and more personalized offers.
    • Effectively secure and protect your personal information. Inactivity of a member for a period of three (3) years will result to account closure and personal data deletion, subject to our data retention policy. We do not retain personal data longer than necessary.
    • Give you access to a range of newer and more appealing rewards, tailored to each member’s preferences, thereby enhancing their overall experience.
    • Provide better services to be allocated to our active members, ensuring that rewards and benefits remain available for those actively engaging with the partners of the program.

 

 3. Can you give an example of how the Points Forfeiture Policy and Account Closure Policy will be implemented?

Below is a table that shows what will happen to your points and your account if you will not earn or redeem Go Rewards points within the specified timeframes:

 

Policy Period of Inactivity Status of Go Rewards Account Status of Points
Account Closure Policy

Mar. 1, 2021 to
Mar. 1, 2024 
(3 years of inactivity)

 Account will be closed as of Mar. 31, 2024 As a result of account closure, points will likewise be forfeited as of Mar. 31, 2024
Points Forfeiture Policy

Dec. 20, 2023 to

Dec. 20, 2024

(1st year of inactivity)

 Account remains active Points will be forfeited as of Dec. 31, 2024

Dec. 20, 2024 to

Dec. 20, 2025

(2nd year of inactivity)

 Account remains active Points will be forfeited as of Dec. 31, 2025
Account Closure Policy

Dec. 20, 2025 to

Dec. 20, 2026

(3rd year of inactivity)

 Account will be closed as of Dec. 31, 2026 As a result of account closure, points will likewise be forfeited as of Dec. 31, 2026

 

4. How do I prevent my points from being forfeited?

To avoid forfeiture of your points, you must do at least one of the following activities within any given one-year period of your membership:

    • Successful earning of Go Rewards points. (List of earn partners)
    • Successful redemption of Go Rewards points in either Go Rewards Partner Stores or via Go Rewards Fly

 

5. How can I keep my account active and prevent its closure?

To prevent closure of your account, you must do any of the following activities within any given three-year period of your membership:

    • Successful earning of Go Rewards points (List of earn partners)
    • Successful redemption of Go Rewards points in either Go Rewards Partner Stores or via Go Rewards Fly

 

6. What happens to my Go Rewards points after my account is closed?

If your Go Rewards account is closed, your points will be automatically forfeited from your Go Rewards account. Once points have been forfeited, they cannot be reinstated.

 

7. Are there any Go Rewards members that are exempted from the application of the Points Forfeiture Policy?

None. There are no exceptions to this program rule.

 

8. Are there any Go Rewards members that are exempted from the application of the Account Closure Policy? 

Yes, the Go Rewards account of members that are associated with the following co-brand card products are exempted from the account closure policy:

    • Go Rewards Platinum and Gold Credit Card
    • Cebu Pacific Platinum and Gold Credit Card
    • Go Rewards Debit Card
    • GoTyme Debit Card

These shall be subject to the relevant terms and conditions applicable to the said co-brand products.

 

9. What if I have a Go Rewards App and my account was closed due to inactivity, what should I do? 

If you have a Go Rewards app and your account was closed due to inactivity (no earn or redeem transaction) for 3 years, your Go Rewards app account will be forcibly logged out and you can no longer log in with your closed account. If you wish to join the Go Rewards program again, you may create an account. To get a step-by-step process on how to create a new account, please click this link.

 

9. What should I do if I have any questions or concerns regarding this update?

If you have any concerns about these updates, please reach out to our Customer Care Team via this link for assistance. Remember to regularly check your points balance and plan your redemptions to make the most of your Go Rewards membership.

 

Related Articles:
Go Rewards Terms and Conditions
How can I contact the Go Rewards Customer Care Team?