With recent update of the Go Rewards Terms and Conditions last December 20, 2023, your Go Rewards points will be forfeited if you are inactive within a set amount of period twelve (12) consecutive months or one (1) year.
On the other hand, your Go Rewards Account will be closed if you are inactive for thirty-six (36) months or three 3 years. This means that your Go Rewards account will be closed and any unused Go Rewards points will also be forfeited.
To avoid your membership to close or your points to be forfeited, you must conduct at least one (1) of the following activities within the set period:
- Successful earning of Go Rewards points
- Successful redemption of Go Rewards points
For the avoidance of doubt, closure of your account shall be implemented on the third anniversary of the member’s first day of inactivity.
For example, if your last day of activity was on March 12, 2021, the first day of inactivity will be on March 13, 2021 and closure will be implemented on March 12, 2024 (after 3 years).
You will be duly notified of the closure of your membership account via the email and/or mobile number he/she registered with Go Rewards. All member personal data will be deleted after one (1) year from the date of account closure.
For more information, please read Go Rewards Terms and Conditions.