Starting October 22, 2026, Cebu Pacific flights flown on or after this date will earn Go Rewards points based on our new earn rates. Check out FAQ #5 to learn more about the new earning structure and maximize your rewards on every trip!
1. How can I earn Go Rewards points from Cebu Pacific?
Enter your 16-digit Go Rewards membership number when booking or during web check-in to earn Go Rewards points on eligible fares, fees, and ancillaries on your Cebu Pacific flight. You may also contact Cebu Pacific Customer Care to add your Go Rewards number to your booking at least two hours before your scheduled departure.
2. Who can earn points on Cebu Pacific flights?
To earn points, passengers must have an active Go Rewards account on the date of their flight. The name on each passenger’s booking must match the name registered on their Go Rewards account.
For group bookings, enter each passenger’s own Go Rewards membership number so they can earn points on their respective flights.
3. Can I earn points if I book a ticket for another person?
No. Points are credited only to the individual passenger whose flight is booked and whose own Go Rewards membership number is provided. If booking a flight for someone else, you must enter that passenger’s own Go Rewards membership number so that the points earned from the flight are credited directly to their Go Rewards account.
4. Why did I not earn points on my own flight?
Points may take up to seven (7) days from flight departure to be credited to your Go Rewards account. If points are not credited within this period, possible reasons include:
o The passenger’s Go Rewards membership number was not entered at least two hours before the flight.
o The Go Rewards membership number entered was incorrect or invalid.
o The name on your booking did not match the name registered in your Go Rewards account.
o You did not board and complete the flight, and was tagged as a “No Show.”
o Go Rewards account is in Closed status as of the flight date.
o The GoTyme Debit Card number (4601 xxxx xxxx xxxx) was entered instead of the Go Rewards membership number associated with the GoTyme Card (8440 xxxx xxxx xxxx).
o Your booking was not eligible to earn points.
For assistance with missing points, please contact Go Rewards Customer Care.
5. How are points calculated?
Points are based on eligible fares, fees and ancillaries. The applicable earn rates depend on the membership tier or card type linked to the Go Rewards membership number entered.
*If you have multiple cards, the card type associated with the Go Rewards membership number entered will determine the points you are entitled to earn.
6. When should I enter my Go Rewards membership number so that I can earn points from Cebu Pacific on my Cebu Pacific flights?
Enter your Go Rewards membership number:
o During initial booking via the Cebu Pacific website or mobile app;
o During web check-in; or
o By contacting Cebu Pacific Customer Care to add your Go Rewards number at least 2 hours before your flight.
7. What if I forgot to enter my Go Rewards number after my flight?
Points cannot be credited retroactively for flights already flown.
8. What if my Go Rewards card was upgraded after booking?
Points are based on the Go Rewards number entered at booking or check-in. To earn points based on your new membership tier, update your Go Rewards number by calling Cebu Pacific Customer Care at least 2 hours before your flight.
9. I have multiple Go Rewards cards. Which should I enter to earn the highest points?
Enter the Go Rewards number associated with the membership tier or card type that offers the highest applicable earn rate for your booking. Points are calculated based on the membership number entered in your booking, even if your cards are linked to the same account.
10. I have already linked my Go Rewards account to my MyCebuPacific account. Do I still need to enter my Go Rewards number to my own flight booking?
No. You can just click the “I am travelling” to automatically fill your Go Rewards membership number.
11. What if my details in my Go Rewards account do not match my details on my flight? What should I do?
If the details in your Go Rewards account do not match those in the flight booking (e.g., differences in spelling or use of special characters), you may reach out to Go Rewards Customer Care for assistance in correcting your Go Rewards account details.
12. What are the categories/ancillaries that will earn points from my Cebu Pacific flight?
Here are the following categories/ancillaries that are eligible to earn Go Rewards points:
- Base Fare
• Base Fare and Bundles
• Infant Fee
• Fare and Fuel Surcharge
- Core Ancillaries
• Prepaid Baggage
• Seat Selector
• Special Baggage
• Sports Equipment
• Surfboard
• Pre-ordered Meals
- Partner Ancillaries
• Insurance
• Transfers
- Admin Fee
14. When will my Go Rewards points be credited?
- Points will be credited to your account within 7 days from your flight’s departure.
Related Articles:
How to earn Go Rewards points in Cebu Pacific flights?
How can I contact the Go Rewards Customer Care Team?