Starting April 13, 2026, Go Rewards points will no longer be earned from Maxicare services. To guide you through these updates, we’ve prepared FAQs with answers for your convenience.
1. Will I still be able to use my existing points?
Yes. Any points you have already earned will remain valid and can still be redeemed according to the current Go Rewards Terms & Conditions.
2. When will the change take effect?
The change will take effect on April 13, 2026. After this date, points will no longer be earned from Maxicare services.
3. Which transactions or services are affected?
Points will no longer be earned from Maxicare healthcare services (consultations via PCC, Teleconsult, Corporate Clinics, RegisterMe Sign Up, Best Life Wellness).
4. Will consultations or services done before the cutoff still earn points?
Yes, all consultations and services availed prior to April 13, 2026 will still earn points.
5. Will delayed or pending transactions still be credited?
Yes, all pending transactions tied to confirmed PCC visits will be credited to the account.
6. Why is Maxicare removing points earning for services?
This change is part of Maxicare’s program enhancements aimed at focusing on healthcare value and introducing new benefits for Maxicare members.
7. What happens if my points are missing from recent transactions?
You may still raise a concern with Go Rewards Customer Care at customercare@gorewards.com.ph. Our team will verify and credit eligible points earned before the effective date.
8. Who can I contact for further assistance?
For any clarifications on the update, please reach out to Maxicare Customer Care at customercare@maxicare.com.ph.
9. Will my Maxicare account automatically unlink from Go Rewards?
Yes, your Maxicare account will be automatically unlinked from your Go Rewards account effective April 13, 2026. The Go Rewards app feature that allows linking of Maxicare accounts will also be discontinued on this date. However, members may continue to earn and redeem points with other Go Rewards partner stores
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