I forgot my Go Rewards account passcode!

  • Updated

This article will assist you on how to reset your passcode. You may do this either via the website or via the Go Rewards App.

 

Go Rewards Website

    1. Go to the login page. 
    2. Click on "Forgot Password?" link
      blobid1.png
    3. Enter the mobile number registered in your account
      blobid2.png
    4. A verification code will be sent to your mobile number. Enter it in the space provided. 
    5. Set your new strong password and confirm. 
      blobid3.png
    6. Log-in using your new credentials.  

 

Go Rewards Mobile App

1. Open your Go Rewards app and click Login

   

2. Click Reset my Passcode, and enter the 6-digit OTP sent to your registered mobile number.

      

3. Nominate and confirm your new passcode.

blobid0.png

4. Login using your new passcode.

blobid1.png

5. Once successfully logged in, you will be redirected to your Go Rewards homepage.

blobid2.png 

If you encounter any issues upon resetting your passcode, kindly create a support ticket here so that our Go Rewards Customer Care team can assist you.

Related Articles:
Password format error messages
How can I contact the Go Rewards Customer Care Team?
How to login to my Go Rewards account?