This article should guide you in what to do in cases wherein you noticed that there are points missing from your Go Rewards account.
Another active Go Rewards account
It is possible that you have another Go Rewards account you are not aware of. That's okay, all you need to do is to link or merge them in the mobile app.
Schedule of points issuance
The schedule of points issuance varies per partner or promo. Make sure to visit the earn mechanics for each so you know when to expect them to be credited to your account. This is available on the Go Rewards website.
The transaction is not eligible to earn.
Similar to points issuance, Each partner/promo has different earn mechanics. Make sure to review and check first before reaching out to us.
Recently merged or upgraded account
When you merge an account or upgrade your membership, the older or lower-tiered one is deactivated. There are several ways to know where you can find your latest membership number. The easiest and fastest way would be using the Go Rewards mobile app.