If you have concerns about missing or incorrect Go Rewards points related to your GoTyme transactions or payments, we recommend reaching out directly to GoTyme Bank’s Customer Service Team for faster assistance.
⚠️ Important
Go Rewards Customer Care is unable to validate or investigate GoTyme transaction-level details. To ensure accurate review and resolution, please contact GoTyme Bank through their official support channels.
📞 GoTyme Customer Support Channels
You may reach their Personal Bankers via:
- Call: #GO8888 (#468888)
- Email: help@gotyme.com.ph
- In-App Chat: Available via the GoTyme Bank app
📌 What GoTyme Will Handle
GoTyme Bank handles all transaction-level details for GoTyme accounts and payments. They are best equipped to:
- Verify your transaction history
- Investigate discrepancies
- Confirm eligibility for points earning
✅ Before You Contact
Before reaching out, have these details ready to help speed up the review:
- Transaction date and amount
- Merchant/store name
- Reference number (if available)
- Registered GoTyme account details
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