Do you have any additional inquiries, problems, issues, or concerns about your Go Rewards Account that can't be resolved by our existing Help Center Articles? No worries because our Customer Care Team is here to listen and assist you further!
Here's how you can reach our team:
a. Visit our Go Rewards Help Center, and submit a ticket request using the widget located at the bottom-right of the Help Center and click "Leave us a message";
b. Send us an email at email@example.com
So the team can assist you better, please provide the following details when submitting a ticket to our Customer Care Team:
- Card Number
- Full Name (Last Name, First Name, Middle Initial)
- Mobile Number
- Email Address
- timestamp when the error is encountered
- screenshot of the error if available
Our Customer Care Team will get in touch with you via your provided email address to help resolve your issue at the soonest so you can go back to enjoying Go Rewards. Please make sure to check your email inbox and spam folder regularly for our team's responses.
Kindly note the team is only available from Monday to Friday, 9 AM-6 PM, except for declared Philippine holidays.
How to Submit a Ticket Request?
Basic Troubleshooting for Website Issues
Basic Troubleshooting for Mobile App Issues