Members that qualify to upgrade their membership (reached a total spent of Php100,000 within 12 months) are notified thru Email and/or SMS. There are 2 ways to upgrade your membership to Black:
- (A) Via the mobile app, or
- (B) By visiting any Robinsons Supermarket, Easymart, The Marketplace, Shopwise and True Value store and get a physical Black Card.
(A) For members that have virtual accounts or membership card merged/linked in the app, the best option for you is to upgrade via the mobile app:
- Log in to your Go Rewards mobile app
- Click “Account” tab
- Select “Upgrade to Black Card”
- Read and agree to our terms and condition
- Click “Upgrade now”
- During verification, a Verification Code will be sent via SMS to the registered mobile number
- Enter the code in the app and click “Continue”
- Once successful, a pop-up message will appear with your New account number.
- You will be redirected to the “merge cards” page displaying the deactivated classic card.
- Return to the homepage and the card image will be changed to black.
There is no need to visit any participating store once you have upgraded your membership via the mobile app. You will be issued a virtual account with a new membership number and QR code which you can already start using.
(B) For members that do not have virtual accounts or whose membership card is not merged/linked in the mobile app, you can process the upgrade by visiting any Robinsons Supermarket, Easymart, The Marketplace, Shopwise, and True Value store. Just present the following:
a. Proof of eligibility for upgrade (Welcome Email or SMS), and
b. Valid ID.
The cashier will process your Go Rewards Black card upgrade. Once successful, the cashier at these partner stores will issue your new Go Rewards Black Card so you can now start maximizing rewarding yourself and your family with Go Rewards!
Please note that once you have successfully upgraded to your Black Card, your Go Rewards Classic Card will be in "Closed" status and all your accumulated points will be transferred to your new card.