Basic Troubleshooting for Mobile App Issues

  • Updated

The Go Rewards app is available to make sure that you get a rewarding experience on-the-go.

Should you, for any reason, encounter issues, these very easy steps should do the trick!

  1. Exit the application, refresh your network connection, and access the mobile app again.
  2. Log-out and Log-in to your account.
  3. Update the Go Rewards App to the latest version.
  4. Uninstall and Re-install the Go Rewards app.

To make sure that it is not the device itself acting-up, try to use another and access your account as usual.

If the issue persists, do not hesitate to contact Go Rewards Customer Care and include the following information:

  • Model of the Device Used (Example: Samsung A311)
  • Type of OS (Android/IOS)
  • Error Message encountered.
  • Screenshot of the Error.
  • Date and Time of transaction
Related Articles:
Basic Troubleshooting for Website Issues
General Mobile App Error
How can I contact the Go Rewards Customer Care Team?