Go Rewards is a Lifestyle Rewards Program that offers meaningful rewards and experiences. The points earned in Go rewards can be used to redeem over 2,000 physical stores and through a variety of online stores in the Go Rewards app.
Thus, this article is made to guide you in the event that there are missing points from your Go Rewards account.
What are the possible reasons why your points are missing? Let's take a look on the possible reasons and what to do.
A. You have another active Go Rewards account aside from the one you are currently in use
Having multiple accounts is a norm in any loyalty program. In case you have multiple Robinsons Rewards or Go Rewards accounts, you may merge them in the Go Rewards app so you can enjoy and manage all your points under one account. To do this, you must do account merging. You may click the link to redirect you to an article on how to merge accounts.
B. Schedule of points issuance
Go Rewards is offering payment cards to allow you to earn Go Rewards points directly and automatically from your everyday spend on almost everything. Go Rewards (GR) Points issuance of using these cards varies per partner or promo. You may click the link to visit the earn mechanics for each co-brand cards so you know when to expect them to be credited to your account.
C. The transaction is not eligible to earn.
Similar to points issuance, each partner/promo has different earn mechanics and there are transactions that does not earn points. You may click the link to view what transactions are not eligible for points earning.
D. You have recently merged or upgraded your account
When you merge an account or upgrade your membership, the older or lower-tiered account is deactivated and this may be the reason why your points are missing. There are several ways to know where you can find your latest membership number. The easiest and fastest way would be using the Go Rewards mobile app. You may contact the Go Rewards Customer Care team to assist you on how to credit your points to your active Go Rewards account.
Still can't find the reason of your missing points in the article above? We would love to assist you. You may submit a ticket request and our Customer Care team will contact you and happily assist you on the concern.