To ensure the security of the account of our members, we will need to perform account verification before we make changes into the name registered in any membership account.
If you see that your name is not correct or has already been updated, Please send a request (Email or Webform) to us using the format stated below and the required proof of identity.
- Subject line: Name Change Request
- Body/Description:
-
- Go Rewards Membership Number
- Email address/Mobile Number used to register in Go Rewards.
- “From” and “To” name details
-
Attachment: Valid ID of the account holder with Date of Birth (DOB) same as the date of birth registered in the Go Rewards account.
For single to married name:
- Marriage certificate or
- Two Valid IDs (Primary) – 1st ID showing Maiden name, 2nd ID showing married name.
For change of whole name:
- Affidavit of one and the same person (should include the “From” and “To” name) and,
- 1 Valid ID (Primary) showing the latest name
For misspelled/ minor name change
- 1 Valid ID
LIST OF VALID IDs
- Philippine Passport or Foreign Passport
- Digitized Social Security System (SSS) ID
- Driver’s License
- National Bureau of Investigation (NBI) Clearance
- Birth Certificate
- GSIS E Card
- Professional Regulations Commission (PRC) ID
- Postal ID
- Voter’s ID
- Overseas Workers Welfare Administration (OWWA) ID
- Police Clearance
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