Keep going places by using Go Rewards points and fly for free with Cebu Pacific!
In case you have issues when booking a flight using the Go Rewards App, You may do the following fixes:
Restart your Go Rewards App
Reinstall your Go Rewards App
Update your Go Rewards App to the latest version
Log-out and re-login your Go Rewards account
If the issue persists, do not hesitate to contact Go Rewards Customer Care and include the following information:
- Model of the Device Used (Example: Samsung A311)
- Type of OS (Android/IOS)
- Error Message encountered.
- Screenshot of the Error
- Date and Time of transaction
How to book a flight using my points?
How to contact Cebu Pacific?
Basic Troubleshooting for Mobile App Issues